Privacy policy

Effective Date: January 1, 2024 At MARMELLO, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website marmello.ma or make a purchase from us.

1. INFORMATION WE COLLECT

Personal Information

We may collect personal information that you voluntarily provide to us when you:
  • Create an account on our website
  • Make a purchase
  • Subscribe to our newsletter
  • Contact us via email or contact forms
  • Participate in promotions or surveys
This information may include:
  • Name and contact information (email address, phone number, mailing address)
  • Payment information (credit card details, billing address)
  • Account credentials (username, password)
  • Purchase history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:
  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages viewed and time spent on our site
  • Referring website addresses

2. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:
  • Processing and fulfilling your orders
  • Managing your account and providing customer service
  • Sending you marketing communications (with your consent)
  • Improving our website and services
  • Preventing fraud and enhancing security
  • Complying with legal obligations

3. INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our customers, including:
  • Payment processors
  • Shipping and fulfillment companies
  • Email marketing platforms
  • Website analytics providers

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:
  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
  • Remember your preferences and login information
  • Analyze website traffic and user behavior
  • Provide personalized content and advertisements
  • Improve website functionality
You can control cookie settings through your browser preferences, but disabling cookies may affect certain website features.

5. DATA SECURITY

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
  • SSL encryption for data transmission
  • Secure payment processing systems
  • Regular security audits and updates
  • Limited access to personal information on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information, including:
  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us at info@marmello.ma

7. RETENTION OF INFORMATION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. INTERNATIONAL DATA TRANSFERS

MARMELLO is based in Morocco. If you are accessing our website from outside Morocco, please be aware that your information may be transferred to, stored, and processed in Morocco where our servers are located and our central database is operated.

9. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. CHILDREN’S PRIVACY

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

12. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: marmellocasablanca@gmail.com
Office Address: Élite Square Office N8 avenue Mohamed Taib Naciri Casablanca 20202

We will respond to your inquiries within a reasonable timeframe.