Terms & conditions

Effective Date: January 1, 2024 Welcome to MARMELLO. These terms and conditions (“Terms”) govern your use of our website marmello.ma and the purchase of products from MARMELLO (“we,” “us,” or “our”). By accessing our website or making a purchase, you agree to be bound by these Terms.

1. ACCEPTANCE OF TERMS

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or purchase our products.

2. DEFINITIONS

For the purposes of these Terms:
  • “Company” refers to MARMELLO, located in Casablanca, Morocco
  • “Customer,” “you,” or “your” refers to the person using our website or purchasing our products
  • “Products” refers to the clothing, swimwear, and accessories sold by MARMELLO
  • “Website” refers to marmello.ma and all associated pages

3. PRODUCT INFORMATION

We strive to provide accurate descriptions, images, and pricing for all products on our website. However:
  • Product colors may vary slightly due to monitor settings and lighting conditions
  • We reserve the right to correct any errors in product descriptions or pricing
  • All measurements are approximate and may vary within reasonable tolerances
  • We reserve the right to discontinue products without notice

4. ORDERING AND PAYMENT

Order Process

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order at our discretion
  • Order confirmation does not guarantee product availability
  • Prices are subject to change without notice

Payment

  • Payment is required at the time of order placement
  • We accept major credit cards and other payment methods as displayed on our website
  • All payments are processed in Moroccan Dirhams (MAD)
  • Payment processing is handled by secure third-party providers

5. SHIPPING AND DELIVERY

Shipping terms are detailed in our Shipping Policy. Key points include:
  • Shipping times are estimates and not guaranteed
  • Risk of loss transfers to the customer upon delivery
  • Shipping costs are non-refundable unless the return is due to our error
  • International orders may be subject to customs duties and taxes

6. RETURNS AND EXCHANGES

Our return policy is detailed in our Refund Policy. By making a purchase, you agree to the terms outlined in that policy, including:
  • Returns must be initiated within 14 days of delivery
  • Items must be in original condition with tags attached
  • Customer is responsible for return shipping costs
  • Certain items (swimwear, underwear, sale items) are non-returnable

7. INTELLECTUAL PROPERTY

All content on our website, including but not limited to text, images, logos, designs, and trademarks, is the property of MARMELLO or our licensors. You may not:
  • Reproduce, distribute, or modify any content without written permission
  • Use our trademarks or brand names without authorization
  • Copy or imitate our designs or products
  • Use our content for commercial purposes without permission

8. USER CONDUCT

When using our website, you agree not to:
  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Submit false or misleading information
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Engage in any activity that could harm our reputation or business

9. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:
  • MARMELLO shall not be liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by you for the product in question
  • We do not warrant that our website will be uninterrupted or error-free
  • We are not responsible for delays or failures due to circumstances beyond our control

11. INDEMNIFICATION

You agree to indemnify and hold harmless MARMELLO and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our website or violation of these Terms.

12. FORCE MAJEURE

MARMELLO shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.

13. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Morocco. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Casablanca, Morocco.

14. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

15. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and MARMELLO regarding your use of our website and purchase of our products.

16. MODIFICATIONS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes acceptance of the new Terms.

17. TERMINATION

We may terminate or suspend your access to our website at any time, with or without cause or notice. Upon termination, your right to use our website ceases immediately.

18. AGE RESTRICTION

Our website and products are intended for individuals who are at least 18 years old or the age of majority in their jurisdiction. By using our website, you represent that you meet these age requirements.

19. CONTACT INFORMATION

If you have any questions about these Terms, please contact us:
Email: marmellocasablanca@gmail.com
Office Address: Élite Square Office N8 avenue Mohamed Taib Naciri Casablanca 20202

We will respond to your inquiries within a reasonable timeframe. Last Updated: January 1, 2024